Privacy Policy

1. Who We Are

TechOps365 LLC ("TechOps365", "we", "us", "our") is a California Limited Liability Company providing IT support and managed services. Our principal place of business is located in Moreno Valley, CA 92555, United States.

This Privacy Policy applies to our website at www.techops365.com and all services we provide.

2. Information We Collect

Information You Provide

When you submit our contact form, we collect:

• First and last name
• Business email address
• Company name
• Service interest (optional)
• Message content

Information Collected Automatically

Our website is hosted on Netlify, which may collect standard server logs including your IP address, browser type, and pages visited. We do not use Google Analytics or any third-party tracking tools. We do not use advertising cookies.

3. How We Use Your Information

• To respond to your enquiry or service request
• To provide IT support and managed services you have requested
• To send service-related communications (invoices, updates, reports)
• To comply with legal obligations

We do not use your information for marketing without your explicit consent.

4. Who We Share Your Data With

We only share your data with trusted service providers necessary to operate our business:

• Netlify Inc. — Our website host and form processor. Submissions are transmitted securely via Netlify's platform. Netlify Privacy Policy
• Microsoft Corporation — We use Microsoft 365 Business to receive and manage email. Your contact form data arrives in our Outlook inbox. Microsoft Privacy Statement

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain contact form submissions and email correspondence for up to 2 years from the date of last contact, or as long as required to provide services to you. Client data related to active service agreements is retained for the duration of the agreement plus 3 years.

You may request deletion of your data at any time by contacting us at info@techops365.com.

6. Data Security

We take data security seriously and implement the following measures:

• All data transmitted to and from our website is encrypted using HTTPS / TLS 1.3
• Email is processed through Microsoft 365 Business with multi-factor authentication enforced on all accounts
• Access to client data is restricted to authorised personnel only
• We follow our internal Security Incident Response procedure (SOP-005) for any data breach

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data
• Opt-out — Opt out of any marketing communications
• California residents (CCPA) — Right to know, delete, and opt out of sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at info@techops365.com. We will respond within 30 days.

8. Cookies

Our website does not use tracking cookies, advertising cookies, or analytics cookies. Netlify may set a basic technical session cookie necessary for the operation of the contact form. This cookie does not track you across other websites and is deleted when you close your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for business clients and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us